Investor Grievance Redressal
Commission Disclosure Policy
Planway capital (ARN-159316)
AMFI Registered Mutual Fund Distributor
Investor Grievance Redressal –Planway Capital
ARN – | AMFI Registered Mutual Fund Distributor
We are committed to fair, timely, and transparent resolution of all investor complaints in line with SEBI/AMFI guidelines.
How to Lodge a Complaint
Preferred Email: writeus@planwaycapital.in
Investor Helpline: +919870727473
Compliance Officer:
Corporate Office (Ahmedabad): Office No 1224 Solaris Business Hub Near Bhuyangdev Char Rasta Naranpura Ahmedabad-380063
Business Hours: Mon–Fri, 10:00 AM – 6:00 PM (IST) (Except Public Holidays)
You may raise a complaint via:
- Email: writeus@planwaycapital.in
- Phone call / WhatsApp: +91 98707 27473
- Walk-in / Written letter at our office (address above)
Mandatory details to include:
- Full name
- Mobile number
- Email ID
- Folio / PAN (if available)
- Brief description of the issue
- Date of incident
- Supporting documents / screenshots
Escalation Matrix
| Level | Contact / Role | Channel | When to Escalate |
|---|---|---|---|
|
Level 1 |
Client Service / Operations Desk |
Email: Phone: |
At first instance |
|
Level 2 |
Compliance Officer |
Email: Phone: |
If not acknowledged in 2 days / not resolved in 7 days |
|
Level 3 |
AMC Grievance Cell |
As per respective AMC / Registrar contact |
If product-side action is required / unresolved internally |
|
Level 4 |
SEBI SCORES (Online Grievance) |
scores.sebi.gov.in |
If unresolved after AMC response |
Note: We assist investors in drafting and filing escalations to AMCs/Registrars and on SEBI SCORES when required.
Timelines We Follow
- Acknowledgment: within 2 working days of receipt.
- Resolution / Final Response: within 7 working days of receipt.*
* If an AMC is involved, we will coordinate with the AMC and keep you updated on progress.
All complaints are recorded and tracked in our Complaint Register until closure.
What Happens After You Complain
- Register & Acknowledge: We send acknowledgement of complaint.
- Assessment: Categorize the issue (Service / Transaction / Statement / Portal / Other).
- Coordination: If AMC / Registrar involvement is needed, we escalate with your documents.
- Resolution: You receive a written resolution / closure note with steps taken.
- Closure & Feedback: We record closure in our register and request your feedback.
Downloads / Useful Links
- Complaint Form (PDF) – Download
- SEBI SCORES – https://www.scores.gov.in
Data Privacy
Your data is handled per AMFI Data Sharing Principles (purpose limitation, minimization, retention, and purge). We do not share data beyond what is required to resolve your complaint.
Standard Disclaimer
Mutual fund investments are subject to market risks. Read all scheme related documents carefully. Past performance is not indicative of future results.
Planway Capital is an AMFI Registered Mutual Fund Distributor (ARN-159316 ). We do not provide investment advice; please consult a SEBI-registered Investment Adviser for advice.