Planway Capital

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Investor Grievance Redressal

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Planway capital (ARN-159316)

AMFI Registered Mutual Fund Distributor

Investor Grievance Redressal –Planway Capital

We are committed to the fair, timely, and transparent resolution of all investor complaints in line with SEBI/AMFI guidelines.

How to Lodge a Complaint

Preferred Email: writeus@planwaycapital.in
Investor Helpline: 9767208000
Corporate Office (Ahmedabad): Office No 1224 Solaris Business Hub Near Bhuyangdev Char Rasta Naranpura Ahmedabad-380063

Business Hours: Mon–Fri, 10:00 AM – 6:00 PM (IST), Sat 10:00 AM – 3:00 PM (IST) (Except Public Holidays)

Mandatory details to include:

  • Full name
  • Mobile number
  • Email ID
  • Folio / PAN (if available)
  • Brief description of the issue
  • Date of incident
  • Supporting documents/screenshots

Escalation Matrix

Level Contact / Role Channel When to Escalate
Level 1
Client Service / Operations Desk
Email: prajyoti@planwaycapital.in

Phone: 7383789703
At first instance
Level 2
Grievance Officer
Email: shripal.vora@planwaycapital.in

Phone: 9870727473
If not acknowledged in 2 days / not resolved in 7 days
Level 3
AMC Grievance Cell
As per respective AMC / Registrar contact
If product-side action is required / unresolved internally
Level 4
SEBI SCORES (Online Grievance)
scores.sebi.gov.in
If unresolved after AMC response

Note: We assist investors in drafting and filing escalations to AMCs/Registrars and on SEBI SCORES when required.

Timelines We Follow

  • Acknowledgment: within 2 working days of receipt.
  • Resolution / Final Response: within 7 working days of receipt.*

* If an AMC is involved, we will coordinate with the AMC and keep you updated on progress.

All complaints are recorded and tracked in our Complaint Register until closure.

What Happens After You Complain

  • Register & Acknowledge: We send acknowledgement of complaint.
  • Assessment: Categorize the issue (Service / Transaction / Statement / Portal / Other).
  • Coordination: If AMC / Registrar involvement is needed, we escalate with your documents.
  • Resolution: You receive a written resolution / closure note with steps taken.
  • Closure & Feedback: We record closure in our register and request your feedback.

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Standard Disclaimer

Mutual fund investments are subject to market risks. Read all scheme-related documents carefully. Past performance is not indicative of future results.